I have had quite a week. First, because I prefer to do business locally, I got a bid from my favorite local printer. Each copy of my book would cost over $10. Then I planned to publish with IngramSpark, so my book will be in their catalog. I still will. However…
I have not yet reached IngramSpark by telephone to get questions answered. I have waited on hold for an hour each time, and finally hung up because I needed to go to appointments.
Frustrated, I decided to try CreateSpace. Each copy of my book will cost $4.32 including shipping. Their customer service department is simply amazing. Over the last week, I’ve spoken to eight or ten customer service representatives. I put in my phone number for them to call me “now,” and within about 30 seconds, my phone rang. I was then put on hold–but every time, the hold was approximately one minute. The representatives have been unfailingly helpful, friendly, and human. They seemed happy and upbeat. Only one had a slight accent that made it a little difficult to understand her–and the problem was most likely on my end, because I wear hearing aids.
There is no charge for uploading and proofing a book and its cover. I ended up uploading mine three times, because even after countless proofreadings, my husband and I still found small glitches–a missing drop cap, an indent with one extra space, a word that was supposed to be italicized, but I had missed it. Yes, I am a perfectionist.
When I placed the order for my first 100 books, the review invoice showed sales tax. I have a resale permit from California, so I called CreateSpace yet again. My window is getting smaller–I want to take the books to a retreat that begins on October 25th, and I should have my books by October 20th if I order them today. I had to send them a signed form and a copy of my resale permit. They found my email–addressed only to firstname.lastname@example.org–while I was on the telephone with them, corrected my account, and boom! Within 1/2 hour from first noticing, we solved the problem, and my invoice now shows up with no sales tax. ORDER PLACED! People grouse about Amazon all the time, but CreateSpace is one of their divisions, and I’m a fan.
Now back to waiting on the telephone for IngramSpark.
© Skye Blaine, 2015